# Fast WordPress Hosting with Awesome Local Support from WP Experts! Our WP Site hosting platform is configured for resellers and built for WordPress with lightning-fast, high-performance single-tenant servers! ### Overview This page details the features, inclusions, exclusions, terms, and conditions regarding our shared-server, **[WP Site](/content/wp-site/index.html) & [WP Studio](/content/wp-studio/index.html) WordPress hosting and support** products, initially released December 2021. **WP Site** and **WP Studio** plans run on an identical hosting platform — the hardware, server resources, and software layer are the same. WP Site & WP Studio plans may coexist on the same host server. **Except where noted otherwise, the following specifications apply to both WP Site & WP Studio**. Please also see our general [Terms and Conditions of Service](/content/terms-and-conditions/index.html). ## Service Features All **WP Site / WP Studio WordPress hosting & support** plans include: - Fast, secure web server, **optimised** to host **WordPress** (and nothing else!) - **Plesk** control panel with **WordPress Toolkit** - **Technical Support** from our **WP Experts** - **Automatic Security Updates** via WordPress Toolkit - **Nginx + Apache**, PHP, MySQL web hosting stack (.htaccess supported!) - **HTTP/2** support (HTTP/3 coming soon!) - **PHP 8.1 or 8.2** via PHP-FPM ( **PHP 8.3** coming soon!) - **Site staging** via WordPress Toolkit Site Clone - **Daily full backups** (Plesk, stored on server) with easy restore - **Daily database backups** (remote cloud storage) 30 day retention - **On-demand backups** – via WordPress Toolkit - **Free SSL** certificates from Let’s Encrypt - **Managed Firewall** - **Fail2Ban** brute-force protection - **Malware scanning** from ImunifyAV - WP NET’s WordPress **performance** and **security enhancements** - Unlimited data traffic transfer. [Fair-use policy applies](/content/terms-and-conditions/index.html). - PHP 7.4 available on request, no longer supported - Shared IP address **Please note that WordPress Multisite (WPMU) is not supported on WP Site / WP Studio servers.** ## Plesk WordPress Toolkit All WP Site / WP Studio plans include the Plesk WordPress Toolkit extension, integrated directly into the panel, providing powerful features for managing your WordPress sites. - **Manage** installation, updates, and more for WordPress **core**, **theme**, and **plugins** - **Automatic Security Updates** – vulnerability data from PatchStack & WordFence - **Site Clone** & **Copy** - On-demand **Backups** with a one-click restore ## Account Access All WP Site / WP Studio plans include access to **Plesk Panel** control panel where you can manage your hosting account, domains, sub-domains, databases, SSL certificates, FTP accounts, backups, and more. All WP Site / WP Studio plans support secure **FTPs** file transfer. You can manage your access credentials from [My WP NET](https://my.wpnet.nz/) or the Plesk Panel. Unsecured FTP connections are not permitted; you must use **FTPs**. ## Backups ### Automatic Plesk Backups **Run daily at approximately 1am every day.** Automatic Plesk Backups are stored on server, password protected, and outside the web root or any customer-accessible directories. This includes all files, databases, and hosting configuration data. Automatic Plesk Backups are incremental. A full backup is created every 7 days, followed by 6 incremental backups. Two complete backups are stored, meaning that available backups vary from a **minimum of 7 days, up to 14 days**. ### Database Backups Additional database-only backups are created each day and stored in remote cloud storage, with a 30-day retention. **Run at 2am each day, stored off-server and retained for 30 days.** Database backups are saved locally and then sent (via `https`) to a secure cloud storage repository with AES256 encryption. The local copies are then deleted. ## Database Management User database management is available with _phpMyAdmin_, which customers can access via the Plesk Panel. We can remove WordPress revisions, auto-drafts, comment spam, and perform other optimisations upon request. For performance reasons, WordPress revisions are disabled by default on all WP Site installations. ## Disk Space Usage Each WP Site hosting subscription has a prescribed disk space limit. If you exceed this limit you will need to add more disk space to your plan or upgrade to a higher plan. **Customer disk usage calculations:** - **Included:** - All files and folders contained in the user’s home directory - All customer-generated Plesk Panel backups - All MySQL databases - **Excluded:** - Log files - Administrator-generated backups **Exceeding Allocated Disk Space** If a hosting service exceeds the current plan’s allocated disk space, you will receive an email notification each day. If a hosting service exceeds the plan’s disk space allocation for 3 consecutive days, a disk space upgrade will be applied automatically to cover your current usage, costing $5 per month, per 2GB add-on. If a disk space upgrade has been applied to your plan and you then reduce your usage, you can downgrade your service and remove the additional disk space. However, please note that **disk space downgrades are _not_ applied automatically**. ## Disallowed Plugins Some plugins are classed as disallowed from our systems and may be removed if detected on our servers, especially backup plugins. ## Domains & DNS You can keep your domain with your current registrar, transfer it to WP NET, or register a new domain. If you register a domain with WP NET we provide nameservers and DNS zone file hosting free of charge. ## Email & SMTP **SMTP** is configured on all WP Site / WP Studio servers, allowing all customer websites to send email via [Mailgun](https://www.mailgun.com/). **POP mail is disabled** and there are **NO email accounts included**. ## Migrations Each WP Site / WP Studio hosting plan includes free site migration from your current host. For additional site migrations, a fee of NZD$85 + GST is applicable. ## Monitoring and Security All servers are protected by managed firewalls, enforcing strict security policies, and regular audit of accounts. ### Managed Firewall All servers are protected by external firewalls and are fully managed and monitored by WP NET. ### Server Monitoring Uptime of all WP Site servers is regularly tested using our remote monitoring systems every 120 seconds. ### Malware & Virus Scanning All WP Site servers are regularly scanned for malware and viruses, using the ImunifyAV scanner in the Plesk Panel. ## Scope of Support Technical support is provided exclusively through our website’s [support ticket](/content/ticket/index.html) system only. Customers should submit a ticket for support requests. ### Hosting Service Managing web space and database services function and responding to server errors is included in our scope of support. ### WordPress Supporting WordPress configuration, operation, and debugging is part of our scope of support. ### Support Exclusions Content management, technical support for 3rd party plugins, custom development, and WordPress administration training are not included. ## Staging Sites Customers can create staging sites using the Plesk WordPress Toolkit’s Site Clone feature. **Staging / sub-domain sites cannot be used as a “live” / production website.** ## WordPress Updates ### Security Updates All WP Site & WP Studio plans receive **managed installation** of security updates and fixes (where possible) for **WordPress core**, **themes**, and **plugins**. ### General Updates General updates for WordPress core, plugins, and themes remain the responsibility of the customer. --- **Last updated:** 10 January 2025. Subject to change. If you have any questions, please [contact us](/content/contact/index.html).