Fast WordPress Hosting with Awesome Local Support from WP Experts!

Our WP Site hosting platform is configured for resellers and built for WordPress with lightning-fast, high-performance single-tenant servers!

Overview

This page details the features, inclusions, exclusions, terms, and conditions regarding our shared-server, WP Site & WP Studio WordPress hosting and support products, initially released December 2021.

WP Site and WP Studio plans run on an identical hosting platform — the hardware, server resources, and software layer are the same. WP Site & WP Studio plans may coexist on the same host server.

Except where noted otherwise, the following specifications apply to both WP Site & WP Studio. Please also see our general Terms and Conditions of Service.

Service Features

All WP Site / WP Studio WordPress hosting & support plans include:

  • Fast, secure web server, optimised to host WordPress (and nothing else!)
  • Plesk control panel with WordPress Toolkit
  • Technical Support from our WP Experts
  • Automatic Security Updates via WordPress Toolkit
  • Nginx + Apache, PHP, MySQL web hosting stack (.htaccess supported!)
  • HTTP/2 support (HTTP/3 coming soon!)
  • PHP 8.1 or 8.2 via PHP-FPM ( PHP 8.3 coming soon!)
  • Site staging via WordPress Toolkit Site Clone
  • Daily full backups (Plesk, stored on server) with easy restore
  • Daily database backups (remote cloud storage) 30 day retention
  • On-demand backups – via WordPress Toolkit
  • Free SSL certificates from Let’s Encrypt
  • Managed Firewall
  • Fail2Ban brute-force protection
  • Malware scanning from ImunifyAV
  • WP NET’s WordPress performance and security enhancements
  • Unlimited data traffic transfer. Fair-use policy applies.
  • PHP 7.4 available on request, no longer supported
  • Shared IP address

Please note that WordPress Multisite (WPMU) is not supported on WP Site / WP Studio servers.

Plesk WordPress Toolkit

All WP Site / WP Studio plans include the Plesk WordPress Toolkit extension, integrated directly into the panel, providing powerful features for managing your WordPress sites.

  • Manage installation, updates, and more for WordPress core, theme, and plugins
  • Automatic Security Updates – vulnerability data from PatchStack & WordFence
  • Site Clone & Copy
  • On-demand Backups with a one-click restore

Account Access

All WP Site / WP Studio plans include access to Plesk Panel control panel where you can manage your hosting account, domains, sub-domains, databases, SSL certificates, FTP accounts, backups, and more.

All WP Site / WP Studio plans support secure FTPs file transfer. You can manage your access credentials from My WP NET or the Plesk Panel. Unsecured FTP connections are not permitted; you must use FTPs.

Backups

Automatic Plesk Backups

Run daily at approximately 1am every day.

Automatic Plesk Backups are stored on server, password protected, and outside the web root or any customer-accessible directories. This includes all files, databases, and hosting configuration data.

Automatic Plesk Backups are incremental. A full backup is created every 7 days, followed by 6 incremental backups. Two complete backups are stored, meaning that available backups vary from a minimum of 7 days, up to 14 days.

Database Backups

Additional database-only backups are created each day and stored in remote cloud storage, with a 30-day retention.

Run at 2am each day, stored off-server and retained for 30 days.

Database backups are saved locally and then sent (via https) to a secure cloud storage repository with AES256 encryption. The local copies are then deleted.

Database Management

User database management is available with phpMyAdmin, which customers can access via the Plesk Panel. We can remove WordPress revisions, auto-drafts, comment spam, and perform other optimisations upon request.

For performance reasons, WordPress revisions are disabled by default on all WP Site installations.

Disk Space Usage

Each WP Site hosting subscription has a prescribed disk space limit. If you exceed this limit you will need to add more disk space to your plan or upgrade to a higher plan.

Customer disk usage calculations:

  • Included:
    • All files and folders contained in the user’s home directory
    • All customer-generated Plesk Panel backups
    • All MySQL databases
  • Excluded:
    • Log files
    • Administrator-generated backups

Exceeding Allocated Disk Space
If a hosting service exceeds the current plan’s allocated disk space, you will receive an email notification each day.

If a hosting service exceeds the plan’s disk space allocation for 3 consecutive days, a disk space upgrade will be applied automatically to cover your current usage, costing $5 per month, per 2GB add-on.

If a disk space upgrade has been applied to your plan and you then reduce your usage, you can downgrade your service and remove the additional disk space. However, please note that disk space downgrades are not applied automatically.

Disallowed Plugins

Some plugins are classed as disallowed from our systems and may be removed if detected on our servers, especially backup plugins.

Domains & DNS

You can keep your domain with your current registrar, transfer it to WP NET, or register a new domain. If you register a domain with WP NET we provide nameservers and DNS zone file hosting free of charge.

Email & SMTP

SMTP is configured on all WP Site / WP Studio servers, allowing all customer websites to send email via Mailgun. POP mail is disabled and there are NO email accounts included.

Migrations

Each WP Site / WP Studio hosting plan includes free site migration from your current host. For additional site migrations, a fee of NZD$85 + GST is applicable.

Monitoring and Security

All servers are protected by managed firewalls, enforcing strict security policies, and regular audit of accounts.

Managed Firewall

All servers are protected by external firewalls and are fully managed and monitored by WP NET.

Server Monitoring

Uptime of all WP Site servers is regularly tested using our remote monitoring systems every 120 seconds.

Malware & Virus Scanning

All WP Site servers are regularly scanned for malware and viruses, using the ImunifyAV scanner in the Plesk Panel.

Scope of Support

Technical support is provided exclusively through our website’s support ticket system only. Customers should submit a ticket for support requests.

Hosting Service

Managing web space and database services function and responding to server errors is included in our scope of support.

WordPress

Supporting WordPress configuration, operation, and debugging is part of our scope of support.

Support Exclusions

Content management, technical support for 3rd party plugins, custom development, and WordPress administration training are not included.

Staging Sites

Customers can create staging sites using the Plesk WordPress Toolkit’s Site Clone feature.

Staging / sub-domain sites cannot be used as a “live” / production website.

WordPress Updates

Security Updates

All WP Site & WP Studio plans receive managed installation of security updates and fixes (where possible) for WordPress core, themes, and plugins.

General Updates

General updates for WordPress core, plugins, and themes remain the responsibility of the customer.

Last updated: 10 January 2025. Subject to change. If you have any questions, please contact us.